Privacy Policy
Last updated: December 24, 2025
Introduction
At Virtual Library, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our virtual study space platform.
Data Collection
We collect basic details necessary for registration and service delivery, including:
- Full name
- Email address
- Phone number
- Exam category (e.g., NEET-PG, UPSC, Banking, etc.)
- Payment information (processed securely through our payment gateway)
We do not collect sensitive personal data such as medical records, financial details beyond payment processing, or any unnecessary information.
Data Usage
Your information is used strictly for:
- Providing access to our virtual study space and related services
- Sending service-related updates, reminders, and important announcements
- Adding you to exam-specific WhatsApp and Telegram groups
- Providing customer support and responding to your inquiries
- Improving our services based on user feedback and behavior
- Ensuring compliance with our Terms & Conditions
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure:
- Secure payment processing through trusted payment gateways
- Encrypted data transmission
- Monitored WhatsApp and Telegram groups to maintain a safe and respectful environment
- Limited access to personal data by authorized personnel only
Please note that information shared voluntarily in community groups is visible to other group members. We encourage you to exercise caution and avoid sharing sensitive personal information in public group settings.
Communication
By registering with Virtual Library, you consent to receive service-related communications via:
- WhatsApp messages and group invitations
- Telegram messages and group notifications
- Email updates and newsletters
- SMS notifications for important updates
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After your access period expires or upon your request, we will delete or anonymize your personal data within a reasonable timeframe, unless required by law to retain it longer.
Your Rights
You have the right to:
- Access your personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Opt-out of marketing communications
- Leave WhatsApp or Telegram groups at any time
- Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us at the email or phone number provided on our website.
Third-Party Services
We use third-party services such as payment gateways (Razorpay, PhonePe, etc.), Google Meet, WhatsApp, and Telegram to provide our services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Children's Privacy
If you are a minor or under the age of majority in your jurisdiction, please obtain parental or guardian consent before registering. We encourage parents and guardians to monitor their children's use of our services and ensure they understand our Terms & Conditions and Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through prominent notices on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: virtuallibrary.help@gmail.com
WhatsApp: +91 79744 25107